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04782aam a2200361 i 4500 001 C174170A7D5211E1A6C2838D6AFF544E 003 SILO 005 20120403010220 008 111103s2012 nyua b 001 0 eng 010 $a 2011041992 020 $a 1555707718 (pbk.) 020 $a 9781555707712 (pbk.) 035 $a (OCoLC)759584867 040 $a DLC $e rda $b eng $c DLC $d SILO $d UKMGB $d YDXCP $d BTCTA $d WV1 $d CDX $d BWX $d SILO 042 $a pcc 043 $a n-us--- 050 00 $a Z711 $b .L44 2012 082 00 $a 025.5/2 $2 23 245 0 $a Leading the reference renaissance : $b today's ideas for tomorrow's cutting-edge services / $c edited by Marie L. Radford. 260 $a New York : $b Neal-Schuman Publishers, $c [2012] 300 $a xvii, 374 pages : $b illustrations ; $c 23 cm 500 $a The papers in this volume resulted from presentations at the second Reference Renaissance: Current and Future Trends Conference in 2010. 504 $a Includes bibliographical references and index. 505 0 $a Setting reference free : reference services for the mobile age / Andrew Walsh -- Envisioning and creating reference futures / Marie L. Radford -- The reference user experience : it's up to you to design it / Steven J. Bell -- We are the user : imagination, sympathy, and the user experience / Wayne Bivens-Tatum -- The user experience and the librarian : now you see 'em, now you don't / James LaRue -- Thoughts on twenty-first-century library services from a disenfranchised user / Jean Costello -- Chattin' 'bout my generation : comparing virtual reference use of millennials to older adults / Marie L. Radford and Lynn Silipigni Connaway -- The tutorial dialogue and problem solving in virtual reference interactions / Mary Kickham-Samy -- Fast and furious : using web conferencing and other tools for virtual reference and instruction / Rebekah Kilzer, Larry Milliken, and Jay Bhatt -- Inventing the future by examining traditional and emerging roles for reference librarians / Amy VanScoy -- Quality and characteristics of student-led virtual reference service : a two-year study / Peter A. Zuber -- We are all stressed out! now what? : looking at stress in libraries / Mary Wilkins Jordan -- More questions than answers : using an observational study to count reference activity / Susan Beatty and Claudette Cloutier -- Researching e-mail reference questions : a review of the literature and implications for practice / Robin E. Veal -- Rolling out roving reference in an academic library / Sara Davidson -- Business community outreach : exploration of a new service role in an academic environment / Patrick Griffis and Sidney Lowe -- Embedded librarians : the Community Reference project / Colbe Galston, Katherine Johnson, Elizabeth Kelsen Huber, and Amy Long -- Virtual reference : variations on a theme in academic libraries / Beth Avery, Elizabeth Brodak, Julie Fronmueller, Nancy Huling, Paul M. MascarenÌas, Erin McCaffrey, Sylvia Owens, and Karen Sobel -- Managing mayhem : wrestling with academic library reference and outreach challenges / Kari A. Kozak and Leo P. Clougherty -- Cooperative SMS : the My Info Quest journey / Beth Avery, Karen Docherty, and Shaye White -- Collaborative virtual reference really does work, but it takes a tribe / Kris Johnson, Patrick Farrell, Kristen Laughlin, Paul M. MascarenÌas, and Amy Sieving -- Collaborate to succeed : implementing new reference services with SPLAT / Amy Vecchione and Memo Cordova -- Using Libstats statistical tracking software to assess library services for strategic planning / Emily K. Chan and Lorrie A. Knight -- Analyzing the past to invest in the future : usage statistics for research guides from multiple data sources / Carrie Forbes and Christopher C. Brown -- The reference ref : how to referee the assessment process for virtual reference services / Karen Biglin and Karen Docherty -- Leveraging OpenURL click-through statistics to study user behavior / Justin Otto and Doris Munson -- LibAnswers : improving asynchronous service / Lisa Campbell -- It's free, it's interactive, and it's available to all : embracing wikipedia at the reference desk and beyond / Christy Zlatos -- Addicted to print : overcoming book lust in the academic library reference collection / Mary Krautter. 650 0 $a Reference services (Libraries) $z United States. 650 0 $a Electronic reference services (Libraries) $z United States. 650 0 $a Internet in library reference services $z United States. 650 0 $a Reference services (Libraries) $x Forecasting. 700 1 $a Radford, Marie L., $e editor of compilation. 941 $a 2 952 $l IAOX771 $d 20240710102827.0 952 $l USUX851 $d 20160826031845.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=C174170A7D5211E1A6C2838D6AFF544EInitiate Another SILO Locator Search