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02345aam a2200469 a 4500 001 E49C8F1C177D11EC850ADFAD22ECA4DB 003 SILO 005 20210917010313 008 970331s1997 dcua b f000 0 eng d 010 $a 97152422 035 $a (OCoLC)36651320 040 $a DUSS $b eng $c DLC $d GPO $d OCLCQ $d BTCTA $d OCLCG $d AMAZN $d OCLCO $d OCLCF $d OCLCA $d OCLCQ $d OCLCO $d IOY $d SILO 042 $a lccopycat 043 $a n-us--- 050 00 $a JK421 $b .N34 1997a 074 $a 0556-C 082 00 $a 352.3/0973 $2 21 086 0 $a PRVP 42.2:C 96/3 110 2 $a National Performance Review (U.S.) 245 10 $a Serving the American public : $b best practices in customer-driven strategic planning : Federal Benchmarking Consortium Study Report / $c Al Gore, Vice President of the United States. 246 30 $a Best practices in customer-driven strategic planning 246 30 $a Federal Benchmarking Consortium Study Report 260 $a [Washington, DC] : $b National Performance Review : $c [1997] 300 $a iii, 50 pages : $b illustrations ; $c 28 cm 500 $a Shipping list no.: 97-0173-P. 500 $a "February 1997." 530 $a Available via Internet from the web site. Address as of 9/14/02: http://govinfo.library.unt.edu/npr/library/papers/benchmrk/customer.html; current access is available via PURL. 504 $a Includes bibliographical references (page 47). 650 0 $a Administrative agencies $z United States $x Management. 650 0 $a Executive departments $z United States $x Management. 650 0 $a Customer services $z United States. 650 0 $a Strategic planning $z United States. 650 0 $a Government productivity $z United States. 650 0 $a Benchmarking (Management) $z United States. 700 1 $a Gore, Al, $d 1948- 776 1 $a National Performance Review (U.S.) $t Serving the American public : best practices in customer-driven strategic planning $w (OCoLC)50604451 776 08 $i Online version: $a National Performance Review (U.S.). $t Serving the American public. $d [Washington, DC] : National Performance Review : [Supt. of Docs., U.S.G.P.O., distributor, 1997] $w (OCoLC)645851174 856 41 $u http://purl.access.gpo.gov/GPO/LPS21996 941 $a 1 952 $l UPAX334 $d 20230104040252.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=E49C8F1C177D11EC850ADFAD22ECA4DB 994 $a C0 $b IOYInitiate Another SILO Locator Search