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02740cam a22004454a 4500 001 30E96F822B1111DE9FAE8B08A8D7520A 003 SILO 005 20090806125706 008 070621s2008 nyua b 001 0 eng 010 $a 2007024104 020 $a 9781856046381 020 $a 1856046389 020 $a 1555705286 (alk. paper) 020 $a 9781555705282 (alk. paper) 040 $a DLC $c DLC $d SILO $d BTCTA $d YDXCP $d C#P $d BWX $d MNE $d IXA $d YUS $d NPL $d AU@ $d CWL $d OCLCQ $d NIU $d SILO 042 $a pcc 043 $a n-us--- 050 00 $a Z711.45 $b .V576 2008 082 00 $a 025.5/2 $2 22 245 0 $a Virtual reference service : $b from competencies to assessment / $c R. David Lankes ... [et al.] ; edited by Philip Nast. 260 $a New York : $b Neal-Schuman Publishers, $c c2008 . 300 $a xv, 206 p. : $b ill. ; $c 23 cm. 440 0 $a Virtual reference desk series 504 $a Includes bibliographical references and index. 505 0 $a Creating your own consortium in less than six months : a true story of virtual reference / Helene Lafrance, Locke Morrisey, and Judy Trump -- Implementing VR on the fly : staff motivation and buy-in / Clara Ogbaa, Lorin Flores Fisher, and Lisa Ancelet -- Adding instant messaging to an established virtual reference service : asking "r u there?" / Pam Sessoms and Jean Ferguson -- Responding to triage taxonomy : answering virtual medical questions / Catherine Arnott Smith -- The evolving role of reference librarians in the health sciences environment / Gabriel R. Rios -- Examining interpersonal communication in virtual reference encounters : the Library LAWLINE Consortium / Marie L. Radford -- Assessing inappropriate use : learning from the AskColorado experience / Jack Maness and Sarah Naper -- Meeting the challenges of reference service in a hybrid environment : teaching LIS students today / Debbie L. Rabina -- A comprehensive VR training program / Joann Wasik. 650 0 $a Electronic reference services (Libraries) 650 0 $a Reference services (Libraries) $x Information technology. 650 0 $a Electronic reference services (Libraries) $x Study and teaching. 650 0 $a Reference librarians $x Effect of technological innovations on. 650 0 $a Electronic reference services (Libraries) $z United States $v Case studies. 700 1 $a Lankes, R. David. 700 1 $a Nast, Philip. 856 41 $3 Table of contents only $u http://www.loc.gov/catdir/toc/ecip0720/2007024104.html 941 $a 4 952 $l IAOX771 $d 20221029020453.0 952 $l OVUX522 $d 20180117054641.0 952 $l USUX851 $d 20160824044638.0 952 $l UNUX074 $d 20090806113132.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=30E96F822B1111DE9FAE8B08A8D7520A 994 $a 02 $b NIUInitiate Another SILO Locator Search