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02782cam a22003734a 4500 001 796AFFF06BFD11DEA13FF332A8D7520A 003 SILO 005 20090730152105 008 080407s2009 maua b 001 0 eng 010 $a 2008015960 020 $a 0763755575 (pbk.) 020 $a 9780763755577 (pbk.) 040 $a DNLM/DLC $c DLC $d SILO $d BTCTA $d BAKER $d YDXCP $d C#P $d BWX $d CDX $d TSU $d IWO $d SILO 042 $a pcc 050 00 $a R727.3 $b .V36 2009 082 00 $a 610.69 $2 22 100 1 $a Van Servellen, Gwen Marram. 245 1 $a Communication skills for the health care professional : $b concepts, practice, and evidence / $c Gwen van Servellen. 250 $a 2nd ed. 260 $a Sudbury, Mass. : $b Jones and Bartlett Publishers, $c c2009. 300 $a xxxiv, 485 p. : $b ill. ; $c 26 cm. 504 $a Includes bibliographical references (p. 439-462) and index. 505 0 $a Health communications and quality care -- Principles of human communication -- The nature of therapeutic communications -- Cultural similarities and differences and communication -- The pervasive role of confirmation and empathy -- Communications that contribute to trust and mistrust of the providers -- The art and skillful use of questions -- Therapeutic use of silence and pauses -- The impact and limitations of self-disclosure -- The proper placement of advisement -- Reflections and interpretations -- The judicious use of confrontations, orders, and commands -- Communicating with patients with low literacy -- Communicating with patients with chronic and/or life-threatening illness -- Communicating with patients in crisis -- Communicating effectively with patients displaying significant negative or resistive coping responses -- Communications within and across healthcare provider groups -- Conflict in the healthcare system: understanding communications and resolving dispute -- Family dynamics and communications with patients' significant others -- The privileged nature of patient and provider communications: the issue of patients' rights -- The privileged nature of patient and provider communications: issues of confidentiality, anonymity, and privacy -- Health communications to enhance behavioral change -- Internet use and communications of patients and providers -- Altering systems of care to enhance healthcare communications. 650 0 $a Allied health personnel and patient. 650 0 $a Interpersonal communication. 650 0 $a Communication in medicine. 650 12 $a Health Personnel. 650 12 $a Professional-Patient Relations. 650 22 $a Communication. 650 22 $a Patients $x psychology. 941 $a 1 952 $l HWAX074 $d 20180524044757.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=796AFFF06BFD11DEA13FF332A8D7520A 994 $a 02 $b IWOInitiate Another SILO Locator Search