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02171cam a2200373Ia 4500 001 DC6451AE2AFA11DEBAFE5107A8D7520A 005 200904162152.0 008 990615t19991997mau b 001 0 eng d 010 $a 99061216 020 $a 9780738201368 020 $a 0738201367 035 $a (OCoLC)41541358 040 $a ICS $c ICS $d SILO $d VET $d IWA $d SILO 100 1 $a Herzlinger, Regina E. 245 1 $a Market-driven health care : $b who wins, who loses in the transformation of America's largest service industry / $c Regina E. Herzlinger. 246 3 $a Market driven health care 260 $a Reading, Mass. : $b Perseus Books, $c [1999], c1997. 300 $a xxxi, 379 p. ; $c 24 cm. 504 $a Includes bibliographical references (p. 293-363) and index. 505 0 $a Pt. 1. What consumers want: convenience and mastery : The consumer revolution ; When patients won't remain patient ; Give me mastery or give me death: the new health care activist ; The health care system provides convenience and mastery -- Pt. 2. What payers want: quality and lower costs : Options for the productivity revolution ; Downsizing, the "just say no" diet ; Upsizing, the "big is beautiful" diet -- Pt. 3. What works: health care focused factories and medical technology : Resizing, the "trade fat for muscle" diet ; Resizing and the role of "technology" ; How to accomplish resizing, the case of Deere and Company -- Pt. 4. How to make it happen : A consumer-controlled health insurance system ; How to make it happen: new rules, new tools. 650 0 $a Medical care $z United States $x Cost control. 650 0 $a Patient satisfaction $z United States. 650 0 $a Health services accessibility $z United States. 650 0 $a Medical economics $z United States. 650 0 $a Medical care $z United States 650 2 $a Delivery of Health Care $x trends $z United States. 650 2 $a Economics, Medical $z United States 650 2 $a Patient satisfaction. 939 $a 4087077 941 $a 2 952 $l IBAX173 $d 20180307013301.0 952 $l USUX851 $d 20160819082223.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=DC6451AE2AFA11DEBAFE5107A8D7520A 994 $a 02 $b IWAInitiate Another SILO Locator Search