The Locator -- [(subject = "Customer service")]

166 records matched your query       

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00844cam a2200241Ia 4500
001 96FDA34A2AFA11DEBAFE5107A8D7520A
005 200904162151.0
008 980701s1998    cau           000 0 eng d
010    $a 98072348
020    $a 9781560524984
020    $a 1560524987
035    $a (OCoLC)39376764
040    $a ABS $c ABS $d SILO $d IWR $d SILO
100 1  $a Friedman, Nancy J.
245 1  $a Customer service nightmares : $b 100 tales of the worst experiences possible, and how they could have been fixed / $c Nancy J. Friedman.
260    $a Menlo Park, Calif. : $b Crisp Publications, $c c1998.
300    $a xi, 149 p. ; $c 23 cm.
650  0 $a Customer service.
939    $a 4068973
941    $a 1
952    $l EBPE325 $d 20150227012723.0
956    $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=96FDA34A2AFA11DEBAFE5107A8D7520A
994    $a 02 $b IWR
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