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03852aam a2200505Ii 4500 001 A2470FE6CF3111EB9A1890BA3BECA4DB 003 SILO 005 20210617010040 008 190414t20192019vra g 000 0 eng d 020 $a 1925849368 020 $a 9781925849363 020 $a 9781912854653 020 $a 1912854651 035 $a (OCoLC)1096341068 040 $a YDX $b eng $e rda $c YDX $d ATNSH $d NZHWP $d OCLCO $d AUPTL $d OCLCF $d ATWFP $d UKMGB $d YDXIT $d SILO 043 $a u-at--- 050 4 $a HG3444 $b .Z54 2019 100 1 $a Ziffer, Daniel, $d 1948- $e author. 245 12 $a A wunch of bankers : $b a year in the Hayne Royal Commission. 264 1 $a Victoria, Australia : $b Scribe, $c 2019. 300 $a 362 pages ; $c 24 cm 505 0 $a Breaking broking -- A-HEM -- A grim introduction -- AMP -- IOOF -- Lawyers -- Bill -- Brisbane to Darwin -- Not so super -- Final boss battle -- Regulators -- Canberra -- Wind-up. 520 $a It wasn't even the long list of scandals exposed to a horrified nation -- charging fees to dead people, ignoring blatant conflicts of interest, and taking $1 billion from customers in fees that banks were never entitled to. What made it so fascinating, so heart-breaking, and so enraging was the procession of faces through the witness box, and the team of counsel gazing into the dark heart of banking. Tearful victims, blank-faced executives, hapless regulators, and a couple of utter charlatans all had their day in court, watched by an audience of millions, and revealing -- in their stories -- the material to justify re-shaping the multi-trillion dollar financial services industry that forms a pillar of Australian life. A Wunch of Bankers covers not just the big shocks, but the small moments -- lost in the flurry of daily reporting -- that reveal how companies have used the law, limp enforcement, and basic human behaviour to take advantage of customers. Is there a phrase that judges how much life-insurance spruikers in call centres can terrify you about your impending death -- and the grief-stricken ruins of an estate you'll leave for your bereaved family -- while still being legal? Yes, there is. Was there a meeting in which a bank's executives ignored a warning of "Extreme" from its chief risk officer, to embark on an illegal scheme that accrued $3.6 billion in funds? There was. In A Wunch of Bankers, Dan Ziffer brings out the colour and grit of the royal commission's proceedings, and explores broader issues raised by the testimony. 610 10 $a Australia. $b Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry. 650 0 $a Banks and banking $x Corrupt practices $z Australia. 650 0 $a Banking law $z Australia. 650 0 $a Financial services industry $x Corrupt practices $z Australia. 650 0 $a Investment advisors $x Moral and ethical aspects $z Australia. 650 0 $a Consumer protection $z Australia. 650 0 $a Corruption investigation $z Australia. 650 0 $a Consumer complaints $z Australia. 650 0 $a Consumer satisfaction $z Australia. 650 0 $a Consumers $z Australia $x Attitudes. 650 7 $a Banking law. $2 fast $0 (OCoLC)fst00826811 650 7 $a Banks and banking $x Corrupt practices. $2 fast $0 (OCoLC)fst00826892 650 7 $a Consumer complaints. $2 fast $0 (OCoLC)fst00876254 650 7 $a Consumer protection. $2 fast $0 (OCoLC)fst00876358 650 7 $a Consumer satisfaction. $2 fast $0 (OCoLC)fst00876403 650 7 $a Consumers $x Attitudes. $2 fast $0 (OCoLC)fst00876411 650 7 $a Corruption investigation. $2 fast $0 (OCoLC)fst00880376 650 7 $a Financial services industry $x Corrupt practices. $2 fast $0 (OCoLC)fst00924743 651 7 $a Australia. $2 fast $0 (OCoLC)fst01204543 941 $a 1 952 $l OVUX522 $d 20231019025258.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=A2470FE6CF3111EB9A1890BA3BECA4DBInitiate Another SILO Locator Search