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01940aam a2200409 a 4500 001 0E85B7EAF19F11E1BCB6EE8F6AFF544E 003 SILO 005 20120829010156 008 110811s2012 nyu 000 0 eng 010 $a 2011033381 020 $a 0071773452 (e-MHID) 020 $a 9780071773454 (e-ISBN) 020 $a 0071768335 (pbk. : alk. paper) 020 $a 9780071768337 (pbk. : alk. paper) 035 $a (OCoLC)747167805 040 $a DNLM/DLC $c DLC $d SILO $d BTCTA $d NLM $d YDXCP $d VP@ $d CDX $d UKMGB $d BDX $d VET $d VRC $d SILO 042 $a pcc 100 1 $a Rotte, Masashi. 245 1 $a Perfect phrases for healthcare professionals : $b hundreds of ready-to-use phrases / $c Masashi Rotte, Bernard Lopez. 260 $a New York : $b McGraw-Hill, $c c2012. 300 $a xii, 132 p. ; $c 21 cm. 490 1 $a Perfect phrases series. 505 0 $a Perfect phrases for patients upset about their care -- Perfect phrases for patients suffering from a medical error -- Perfect phrases for patients wanting medically unnecessary prescriptions or tests -- Perfect phrases for breaking bad news to patients and their families -- Perfect phrases for dealing with suspected child abuse, elder abuse, or intimate partner violence -- Perfect phrases for dealing with difficult colleagues -- Perfect phrases for dealing with difficult administrative staff. 650 0 $a Communication in medicine. 650 0 $a Medical personnel and patient. 650 0 $a Interpersonal communication. 650 12 $a Personnel, Hospital. 650 12 $a Professional-Patient Relations. 650 22 $a Attitude of Health Personnel. 650 22 $a Communication. 650 22 $a Interprofessional Relations. 700 1 $a Lopez, Bernard. 830 0 $a Perfect phrases series. 941 $a 2 952 $l LVOX826 $d 20220318013909.0 952 $l IBAX173 $d 20180307023957.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=0E85B7EAF19F11E1BCB6EE8F6AFF544EInitiate Another SILO Locator Search