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01560cam a2200421 i 4500 001 757B08B4253811DF9B7CADF9A7D7520A 003 SILO 005 20100519080509 008 070829s2009 enka b 001 0 eng 020 $a 9781843343578 (pbk.) 020 $a 1843343576 (pbk.) 020 $a 1843343584 (hbk.) 020 $a 9781843343585 (hbk.) 035 $a (OCoLC)173720321 040 $a UKM $c UKM $d SILO $d BWK $d BWKUK $d DAY $d BNM $d ZWZ $d KSL $d IOZ $d SILO 042 $a ukblcatcopy 050 4 $a Z711.45 $b .B75 2009 082 04 $a 025.520285469 $2 22 100 1 $a Bridgewater, Rachel. 245 1 $a Instant messaging reference : $b a practical guide / $c Rachel Bridgewater and Meryl B. Cole. 260 $a Oxford : $b Chandos, $c 2009. 300 $a xviii, 213 p. : $b ill. ; $c 24 cm. 490 1 $a Chandos information professional series 504 $a Includes bibliographical references (p. 201-206) and index. 650 0 $a Instant messaging. 650 0 $a Electronic reference services (Libraries) 650 0 $a Reference services (Libraries) $x Information technology. 650 0 $a Reference librarians $x Effect of technological innovations on. 650 0 $a Libraries and the Internet. 650 0 $a Social media. 700 1 $a Cole, Meryl B. 830 0 $a Chandos information professional series. 941 $a 3 952 $l IAOX771 $d 20221029020841.0 952 $l USUX851 $d 20160824091935.0 952 $l UQAX771 $d 20100301073843.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=757B08B4253811DF9B7CADF9A7D7520A 994 $a 02 $b IOZInitiate Another SILO Locator Search