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01978aam a2200373 i 4500 001 FE0BE336B43C11EE853221B15BECA4DB 003 SILO 005 20240116010043 008 130129s2013||||||||||||||||||||||||eng|u 010 $a 2013931924 020 $a 1626340374 020 $a 9781626340374 020 $a 1626340099 020 $a 9781626340091 040 $d TxAuBib $e rda $d SILO 100 1 $a Hyken, Shep,. 245 1 $a Amaze every customer every time : $b 52 tools for delivering the most amazing customer service on the planet / $c Shep Hyken. 250 $a First edition. 264 1 $a Austin, Texas : $b Greenleaf Book Group Press, $c [2013] 300 $a 234 pages ; $c 24 cm. 500 $a Includes index. 520 $a Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brans in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace's over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community.--INSIDE FLAP. 530 $a Issued also as an ebook. 541 $d 20230828. 650 $a Customer services. 650 $a Consumer satisfaction. 650 $a Employee empowerment. 650 $a Corporate culture. 650 $a Success in business. 856 2 $u http://www.loc.gov/catdir/enhancements/fy1408/2013931924-d.html $3 Publisher description 856 2 $u http://www.loc.gov/catdir/enhancements/fy1408/2013931924-b.html $3 Contributor biographical information 941 $a 1 952 $l JJPA194 $d 20240116011037.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=FE0BE336B43C11EE853221B15BECA4DBInitiate Another SILO Locator Search