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02711aam a2200481Ia 4500 001 02402398493211E49277FB87DAD10320 003 SILO 005 20141001010218 008 131230s2013 ilua b 000 0 eng d 020 $a 0838959083 020 $a 9780838959084 035 $a (OCoLC)866899954 040 $a IEP $c IEP $d IOZ $d SILO 100 1 $a McNeal, Michele L. 245 10 $a Streamlining information services using chatbots / $c Michele L. McNeal and David Newyear. 260 $a Chicago, IL (50 East Huron St., Chicago 60611-2795) : $b ALATechSource, $c c2013. 300 $a 47 p. : $b ill. ; $c 28 cm. 490 1 $a Library technology reports ; $v v. 49, no. 8 500 $a "November/December 2013"--Cover. 500 $a ALA TechSource is a unit of the publishing department of the American Library Association. 504 $a Includes bibliographical references. 505 00 $t learning curve. $t Chatbot creation options -- $t Basic components of AIML -- $t Creating a more natural conversation -- $t Tiers of functionality -- $t Modes of implementation -- $g The $t learning curve. 520 $a "Chatbots offer an efficient way to answer common questions or point patrons to online resources....[This] report...describes how to create a chatscript. After describing two creation options, AIML (Artificial Intelligence Markup Language) and ChatScript, the report uses examples of AIML script to demonstrate functionality. Readers will learn about the functionality obtained from basic text interfaces, talking avatars, and passing queries. The chatbots can be implemented on web pages, mobile apps, or information kiosks"--T.p. verso. 530 $a Also available via the World Wide Web. 650 0 $a Electronic reference services (Libraries) 650 0 $a Electronic reference services (Libraries) $x Computer programs. 650 0 $a Reference services (Libraries) $x Information technology. 650 0 $a Online chat groups $x Library resources. 650 0 $a Artificial intelligence $x Library applications. 650 0 $a Artificial intelligence $x Computer programs. 650 0 $a Document markup languages $x Computer programs. 650 0 $a Multimedia library services. 650 0 $a Information retrieval. 650 0 $a Mobile computing. 650 0 $a Libraries and the Internet. 700 1 $a Newyear, David. 710 2 $a American Library Association. 830 0 $a Library technology reports ; $v v. 49, no. 8. 856 41 $u http://www.alatechsource.org/ltr/index $z Subscription to online journal required for full text access 941 $a 1 952 $l IAOX771 $d 20240710102930.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=02402398493211E49277FB87DAD10320 994 $a C0 $b IOZInitiate Another SILO Locator Search