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01420aim a2200337 i 4500 001 EA311E72EE7311EA832BDA3838ECA4DB 003 SILO 005 20200904010015 007 sd 008 190731s2019 miunnn || eng d 020 $a 1978677820 020 $a 9781978677821 040 $d SILO 050 0 $a HF 082 00 $a 658 100 1 $a Brandt, John R. $e author. 245 10 $a Nincompoopery : $b Why Your Customers Hate You, and How to Fix It / $c John R. Brandt. 264 1 $a Grand Haven, MI : $b Brilliance Audio, $c 2019 300 $a 1 sound discs (4 hours) : $b digital, stereo ; $c 4 3/4 in. 511 0 $a Performed by John R. Brandt. 520 $a Leverages research across thousands of companies to show leaders how to find and kill the corporate stupidity that drives customers crazy. More importantly, the author offers concrete examples of how any organization -- large or small, and regardless of industry -- can innovate in ways that delight customers and attract top-level talent. 538 $a System requirements: CD/MP3 player or PC with MP3-capable software. 650 0 $a Customer relations. 650 0 $a Consumer satisfaction. 650 0 $a Success in business. 650 0 $a Leadership. 655 7 $a Audiobooks. $2 lcgft 941 $a 1 945 $a cdab 952 $l FYPI314 $d 20200904010222.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=EA311E72EE7311EA832BDA3838ECA4DBInitiate Another SILO Locator Search