105 records matched your query       

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001 96CE6DD62B0011DEA052A807A8D7520A
005 200904162233.0
008 010827s2002    gw a     b    001 0 eng  
010    $a 2001045961
020    $a 9783540413776 (alk. paper)
020    $a 3540413774 (alk. paper)
035    $a (OCoLC)47922840
040    $a DLC $c DLC $d SILO $d C#P $d DNF $d NIU $d SILO
041 1  $a eng $h ger
050 00 $a HF5415.5 $b .M8813 2002
082 00 $a 658.8/12 $2 21
100 1  $a Muther, Andreas.
240 10 $a Electronic Customer Care. $l English
245 1  $a Customer relationship management : $b electronic customer care in the new economy / $c Andreas Muther.
260    $a New York : $a New York : $b Springer, $c c2002.
300    $a xiii, 137 p. : $b ill. ; $c 25 cm.
504    $a Includes bibliographical references (p. [123]-128) and index.
546    $a English version of: Electronic Customer Care. Berlin ; New York : Springer, 1999.
650  0 $a Customer relations $x Management.
650  0 $a Electronic commerce.
650  2 $a Public relations
650  2 $a Internet
650  2 $a Computer Communication Networks.
650  2 $a Interprofessional Relations
650  2 $a Consumer satisfaction.
650  2 $a Entrepreneurship.
939    $a 4551633
941    $a 2
952    $l USUX851 $d 20160820122050.0
956    $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=96CE6DD62B0011DEA052A807A8D7520A
994    $a 02 $b NIU
952    $l UNUX074 $d 20090701080000.0