166 records matched your query
00816nam a2200253Ia 4500 001 6E538DAC2B0311DE8B76D107A8D7520A 005 200904162254.0 008 010402s2001 txu 000 0 eng d 020 $a 9780965878852 020 $a 0965878856 035 $a (OCoLC)46644717 040 $a HOS $c HOS $d SILO $d SILO 100 1 $a Cottrell, David. 245 1 $a Listen up, customer service : $b the game has changed / $c by David Cottrell and Mark C. Layton. 260 $a Dallas, TX : $b CornerStone Leadership Institute, $c 2001. 300 $a 43 p. 500 $a 37616 650 2 $a Customer service. 700 1 $a Layton, Mark C. 939 $a 4819783 941 $a 1 952 $l UVAX975 $d 20240215012250.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=6E538DAC2B0311DE8B76D107A8D7520A 994 $a 01 $b IWSInitiate Another SILO Locator Search