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03420aam a22004458i 4500 001 55AE9DD2C19D11EEA89D2B6520ECA4DB 003 SILO 005 20240202013317 008 230911t20242024nyu e b 001 0 eng 010 $a 2023036035 020 $a 1250284414 020 $a 9781250284419 035 $a (OCoLC)1396808061 040 $a DLC $b eng $e rda $c DLC $d YDX $d BDX $d ORX $d OCLCO $d OJ4 $d OCO $d RNL $d SILO 042 $a pcc 100 1 $a Sutton, Robert I., $e author. 245 14 $a The Friction Project : $b How Smart Leaders Make the Right Things Easier and the Wrong Things Harder / $c Robert I. Sutton, Huggy Rao. 250 $a First Edition. 264 1 $a New York : $b St. Martin's Press, $c 2024. 300 $a viii, 293 pages ; $c 22 cm. 504 $a Includes bibliographical references (pages 263-284) and index. 520 $a "Every organization is plagued by destructive friction-the forces that make it harder, more complicated, or downright impossible to get anything done. Yet some forms of friction are incredibly useful, and leaders who attempt to improve workplace efficiency often make things even worse. Drawing from seven years of hands-on research, The Friction Project by bestselling authors Robert I. Sutton and Huggy Rao teaches readers how to become "friction fixers," so that teams and organizations don't squander the zeal, damage the health, and throttle the creativity and productivity of good people-or burn through cash and other precious resources. Sutton and Rao kick off the book by unpacking how skilled friction fixers think and act like trustees of others' time. They provide friction forensics to help readers identify where to avert and repair bad organizational friction and where to maintain and inject good friction. Then their help pyramid shows how friction fixers do their work, which ranges from reframing friction troubles they can't fix right now so they feel less threatening to designing and repairing organizations. The heart of the book digs into the causes and solutions for five of the most common and damaging friction troubles: oblivious leaders, addition sickness, broken connections, jargon monoxide, and fast and frenzied people and teams. Sound familiar? Sutton and Rao are here to help. They wrap things up with lessons for leading your own friction project, including linking little things to big things; the power of civility, caring, and love for propelling designs and repairs; and embracing the mess that is an inevitable part of the process (while still trying to clean it up)"-- $c Provided by publisher. 650 0 $a Industrial management $x Decision making. 650 0 $a Problem solving. 650 0 $a Leadership. 650 0 $a Organizational change. 650 6 $a Gestion d'entreprise $0 (CaQQLa)201-0378922 $x Prise de deÌcision. $0 (CaQQLa)201-0378922 650 6 $a ReÌsolution de probleÌme. $0 (CaQQLa)201-0007582 650 6 $a Leadership. $0 (CaQQLa)201-0025113 650 6 $a Changement organisationnel. $0 (CaQQLa)201-0022089 700 1 $a Rao, Hayagreeva, $d 1959- $e author. 941 $a 6 952 $l YEPF572 $d 20240509012143.0 952 $l TDPH826 $d 20240502011006.0 952 $l HPPD845 $d 20240410010312.0 952 $l BJPD251 $d 20240223010311.0 952 $l DBPE173 $d 20240210010134.0 952 $l CDPF771 $d 20240202013731.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=55AE9DD2C19D11EEA89D2B6520ECA4DB 994 $a C0 $b C@VInitiate Another SILO Locator Search