166 records matched your query       

01497aam a2200337Ii 4500
001 F1AB0E9ACFD411E18D1899826AFF544E
003 SILO
005 20120717010139
008 120322t20122012nyua          001 0 eng d
020    $a 0984762558 (paperback)
020    $a 9780984762552 (paperback)
020    $a 0984762507 (hardcover)
020    $a 9780984762507 (hardcover)
035    $a (OCoLC)781679860
040    $a BTCTA $b eng $c BTCTA $d SILO $d ORX $d TZF $d IJ5 $d ILC $d BUP $d SILO
100 1  $a Kaufman, Ron.
245 1  $a Uplifting service : $b the proven path to delighting your customers, colleagues, and everyone else you meet / $c Ron Kaufman.
260    $a [New York, NY] : $b Evolve Publishing, $c c2012.
300    $a xxv, 318 p. : $b ill. ; $c 23 cm.
500    $a Includes index.
520    $a Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation.
505 0  $a Preface: A personal path to service -- Introduction: The problem with service today -- Why? -- Lead -- Build -- Learn -- Drive.
650  0 $a Customer relations.
650  0 $a Customer service.
650  0 $a Consumer satisfaction.
941    $a 3
952    $l YEPF572 $d 20200204053937.0
952    $l TYPH572 $d 20200110035905.0
952    $l KSPG296 $d 20120717011146.0
956    $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=F1AB0E9ACFD411E18D1899826AFF544E
994    $a C0 $b BUP