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03979aam a22004698i 4500 001 AF8903C4880F11EDB865071A4AECA4DB 003 SILO 005 20221230010046 008 220727s2023 ilu b 001 0 eng 010 $a 2022036082 020 $a 0838937330 020 $a 9780838937334 035 $a (OCoLC)1338165763 040 $a DLC $b eng $e rda $c DLC $d OCLCF $d UKMGB $d SILO 042 $a pcc 050 00 $a Z711 $b .C355 2023 082 00 $a 025.5/2 $2 23 100 1 $a Cassell, Kay Ann, $e author. 245 10 $a Reference and information services : $b an introduction / $c Kay Ann Cassell, Uma Hiremath. 250 $a Fifth edition. 263 $a 2212 264 1 $a Chicago : $b ALA Neal-Schuman, $c 2023. 300 $a 496 pages : $a 496 pages : $b illustrations (black and white) ; $c 26 cm 520 $a "The fifth edition of Reference and Information Services: An Introduction is consciously aimed at arming the reference librarian with the skills, expertise, and mindset needed to keep up with changing resources and best practices"-- $c Provided by publisher. 504 $a Includes bibliographical references and indexes. 505 0 $a Part I. Fundamental concepts -- Introduction to reference and information services -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Part II. Introduction to major reference sources -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything -- encyclopedias -- Answering questions that require handy facts -- ready reference sources -- Answering questions about words -- dictionaries, concordances, and manuals -- Answering questions about current events, issues and research topics -- databases (and indexes) -- Answering questions about law and business -- special guidelines and sources -- Answering questions about health -- special guidelines and sources / Emily Vardell -- Answering questions about geography, countries, and travel -- atlases, gazetteers, maps, geographic information systems, and travel guides -- Answering questions about the lives of people -- biographical information sources -- Answering questions about government and related issues -- government information sources -- Part III. When and how to use the internet as a reference tool -- Readers' advisory services / Maria Fesz and Cindy Orr -- Reference services for children and young adults / Melissa Gross -- Information literacy in the reference department -- Part IV. Developing and managing reference collections and services -- Selecting and evaluating reference material -- Managing reference departments -- Assessing and improving reference services -- Ethics in reference / Diana Floegel -- Reference 2.0 -- The future of information services -- Appendix A. RUSA outstanding reference sources 2012-2022 -- Appendix B. RUSA definition of reference. 650 0 $a Reference services (Libraries) 650 0 $a Electronic reference services (Libraries) 650 0 $a Reference books $v Bibliography. 650 0 $a Electronic reference sources $v Directories. 650 7 $a Electronic reference services (Libraries) $2 fast $0 (OCoLC)fst00907454 650 7 $a Electronic reference sources. $2 fast $0 (OCoLC)fst00907457 650 7 $a Reference books. $2 fast $0 (OCoLC)fst01092370 650 7 $a Reference services (Libraries) $2 fast $0 (OCoLC)fst01092439 655 7 $a Bibliographies. $2 fast $0 (OCoLC)fst01919895 655 7 $a Directories. $2 fast $0 (OCoLC)fst01423796 700 1 $a Hiremath, Uma, $e author. 776 08 $i Online version: $a Cassell, Kay Ann. $t Reference and information services. $b Fifth edition $d Chicago : ALA Neal-Schuman, 2023 $z 9780838936450 $w (DLC) 2022036083 941 $a 1 952 $l IAOX771 $d 20221230010114.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=AF8903C4880F11EDB865071A4AECA4DB 994 $a C0 $b IOZInitiate Another SILO Locator Search