Genealogy reference for diverse customers / a guided journey to serving diverse populations / J. Wendel Cox and James K. Jeffrey. No surprise, community engagement works / Theresa Beaulieu -- International Advisory Committee at the Charlotte Mecklenburg Library / Meryle A. Leonard -- The gathering place : a multicultural experience at the Joseph F. Smith Library / Zoia Adam-Falevai and Becky DeMartini -- Partnerships linking cultures : multicultural librarianship in British Columbia's public libraries / Allan Cho and Con Ada -- The bridge : librarians collaborate with the Office of Multicultural Affairs, a division of Student Affairs / Fantasia Thorne and Kimberly Williams -- Connecting native American students to Cline Library / Amy Hughes and Carissa Tsosie -- Delivering library instruction in a native language / LaVentra E. Danquah and Wendy G. Wu -- The role of teacher-librarians in encouraging library use by multicultural patrons / Danielle M. Colbert-Lewis and Sean C.D. Colbert-Lewis, Sr -- Expanding services to international students and scholars at midsized and small universities and colleges / Amauri Serrano and Beth Cramer -- Reaching out to international students at the University of Lethbridge Library / Nicole Eva -- The solo career college librarian : reaching out to non-traditional students / Alice Graves -- Serving diverse populations : outreach to Chinese and African American users / Kelly Rhodes McBride and Xiaorong Shao -- The community speaks for itself : indigenous speakers in the Labriola National American Indian Data Center / Joyce Martin -- Connecting with multicultural teens (and their families by extension) / Ashley Ansah -- Soy culto! : connecting with the Hispanic population / Joyce Nutta and Julie Ventura -- Fotonovelas and historietas : adult comic books from Mexico in American libraries / Cynthia Houston -- Reaching out through graphic novels / Mike Buono -- The multilingual glossary project and myLanguage : two online programs to assist libraries to deliver services to multicultural patrons / Oriana Acevedo and Nicky Lo Bianco -- Developing a job help and computer skills program for recent immigrants / Nyssa Densley and Heather Ross -- Opening the world : creating a multilingual DVD to introduce library services to refugees and immigrants / Judy Anghelescu -- Virtual services to Latinos and Spanish speakers / Audrey Barbakoff and Kristina Gomez -- Web-based language technologies / Frans Albarillo -- "If you build it, [they] will come" : actively inviting multicultural users to academic libraries by offering family literacy workshops / Ladislava Khailova -- Community family literacy programs at the Azusa City Library / Maria A. Pacino -- An oral history guide / Mark Donnelly -- Librarians' role as educators in promoting library resources for multicultural patrons while advancing a national health initiative / LaVentra E. Danquah and Wendy G. Wu -- Programs, signage, and the kitchen sink : attracting multicultural patrons to school libraries / Kris Baughman and Rebecca Marcum Parker -- Raising awareness in academic libraries with multicultural exhibits, installations and decorations / Fantasia Thorne and Kimberly Williams -- Bridging the gap : exploring the racial divide in Louisiana / Derek Mosley and April Grey -- Caf ̌a las Siete/Coffee at seven : cross-cultural programming at a public library / Diana J. Lennon -- So you think you can write? Programming that encourages creativity / April Grey and Derek Mosley -- English conversation clubs at the Charlotte Mecklenburg Library / Staci Falkowitz -- Active listening without visual cues : phone reference tips for ESL learners / Erin Brothen and Erika Bennet -- The culturally relevant reference interview : how to enhance reference transactions in an era of diversity / Erin Brothen and Erika Bennet -- Risk looking stupid / Mike Buono -- Genealogy reference for diverse customers / J. Wendel Cox and James K. Jeffrey.
Summary:
This book is designed to offer helpful tips and practical advice to academic, public, and school librarians who want to better serve the multicultural groups in their communities. Includes tips and techniques for marketing and promotion, improving reference services for speakers of English as a second language, and enhancing programming that can be easily implemented in libraries and communities.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.