Introduction -- Definitions and resources -- The role of language and story -- Hidden rules among classes -- Patterns in generational poverty -- Role models and emotional resources -- Support systems -- Mentoring and bridging -- Discipline, choices, and consequences -- Resources and resiliency : internal assets -- Improving the work performance : teaching what is needed to do the job -- Creating relationships with people in poverty -- Developing personal skills for working with people in poverty -- Improving agency policies and internal processes -- Improving interagency collaboration -- Poverty culture, addiction, treatment, and recovery -- Epilogue -- Research notes -- Appendix: Additive model.
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