Step 1. Laying the foundation -- Step 2. Scanning the business environment -- Step 3. Collecting relevant data -- Step 4. Analyzing the collected data -- Step 5. Stating mission, vision, and values -- Step 6. Prioritizing needs and identifying risks -- Step 7. Designing and validating tactics -- Step 8. Prioritizing tactics and resources -- Step 9. Documenting and communicating the plan -- Step 10. Maintaining the plan -- Glossary -- Index.
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