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Author:
Pantry, Sheila.
Title:
The complete guide to preparing and implementing service level agreements /
Sheila Pantry, Peter Griffiths.
Edition:
2nd ed.
Publisher:
Library Association,
Copyright Date:
2001
Description:
xiii, 193 p. ; 24 cm.
Subject:
Library cooperation.
Service level agreements.
Libraries and readers.
Total quality management.
Service industries--Quality control.
Service industries--Cost control.
Other Authors:
Griffiths, Peter, 1948 Feb. 14-
Notes:
Previous ed.: 1997. Includes bibliographical references (p. [163]-174) and index.
ISBN:
9781856044103
1856044106
OCLC:
(OCoLC)46809444
Locations:
USUX851 --
Iowa State University - Parks Library
(Ames)
IAOX771 --
State Library of Iowa
(Des Moines)
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