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02338aam a22003254a 4500 001 0834F01E28FB11E49E7A85DBDAD10320 003 SILO 005 20140821010440 008 100813s2011 caua b 001 0 eng 010 $a 2010034719 020 $a 0470620749 (hardback) 020 $a 9780470620748 (hardback) : 035 $a (OCoLC)656850512 040 $a DLC $c DLC $d YDXCP $d CLE $d BWX $d CDX $d VP@ $d BDX $d TULIB $d OD$ $d SILO 042 $a pcc 050 00 $a HD69.C6 $b B57 2011 082 00 $a 001 $2 22 100 1 $a Block, Peter. 245 10 $a Flawless consulting : $b a guide to getting your expertise used / $c Peter Block ; illustrated by Janis Nowlan. 250 $a 3rd ed. 260 $a San Francisco : $b Pfeiffer, $c 2011. 300 $a xxiii, 323 p. : $b ill. ; $c 25 cm. 504 $a Includes bibliographical references and index. 520 $a "Flawless Consulting is considered the "consultant's bible" and a landmark bestseller that explains how to deal effectively with clients, peers, and others. This third edition addresses business and new challenges since the second edition was written and also explores what's on the minds of "next generation" consultants. The book includes more guidance on how to ask better questions, ideas for the virtual world, suggestions for dealing with difficult clients, the challenges of international consulting, additional case studies, commentary, expanded guidelines on implementation, and more on how to ask good questions."-- $c Provided by publisher. 505 0 $a 1. A consultant by any other name . . . -- 2. Techniques are not enough -- 3. Flawless consulting -- 4. Contracting overview -- 5. The contracting meeting -- 6. The agonies of contracting -- 7. The internal consultant -- 8. Understanding resistance -- 9. Dealing with resistance -- 10: From diagnosis to discovery -- 11. Whole-system discovery -- 12. Discovering gifts, capacities, and possibilities -- 13. Get the picture -- 14. Preparing for feedback -- 15. Managing the meeting for action -- 16. Implementation; 17: The elements of engagement -- 18: Teacher as consultant -- 19. The heart of the matter. 650 0 $a Business consultants. 941 $a 2 952 $l PGAX715 $d 20200820080428.0 952 $l TYPH572 $d 20200110033912.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=0834F01E28FB11E49E7A85DBDAD10320Initiate Another SILO Locator Search