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01385pam a2200349 a 4500 001 9D6C96A82AF711DE8FDD3907A8D7520A 005 20221102014946 008 970827s1998 dcua b 001 0 eng 010 $a 97038007 020 $a 9780877666721 (pbk. : alk. paper) 020 $a 0877666725 (pbk. : alk. paper) 020 $a 9780877666714 (cloth : alk. paper) 020 $a 0877666717 (cloth : alk. paper) 035 $a (OCoLC)37579762 040 $a DLC $c DLC $d SILO $d SILO 050 00 $a HA31.2 $b .C87 1998 082 00 $a 658.8/34 $2 21 245 0 $a Customer surveys for agency managers : $b what managers need to know / $c Harry P. Hatry ... [et al.]. 260 $a Lanham, MD : $b Distributed in North American by University Press of America, $a Lanham, MD : $b Distributed in North American by University Press of America, $c c1998. 300 $a xii, 117 p. : $b ill. ; $c 29 cm. 504 $a Includes bibliographical references (p. 109-111) and index. 650 0 $a Sampling (Statistics) 650 0 $a Social sciences $x Statistical methods. 650 0 $a Consumer satisfaction $x Evaluation. 700 1 $a Hatry, Harry P , 710 2 $a Urban Institute. 939 $a 3802056 941 $a 2 952 $l USUX851 $d 20160819041147.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=9D6C96A82AF711DE8FDD3907A8D7520A 994 $a 02 $b IOZ 952 $l UNUX074 $d 20090701080000.0Initiate Another SILO Locator Search