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02748cam a2200469Ia 4500 001 ACC789EE2AF911DEBAFE5107A8D7520A 003 SILO 005 20221207011208 008 981222s1999 cau b 001 0 eng d 010 $a 98060539 020 $a 9780761917335 (pbk.) 020 $a 0761917330 (pbk.) 020 $a 9780761917328 020 $a 0761917322 040 $a DBI $c DBI $d SILO $d XTA $d OCL $d IXA $d SYB $d TAI $d BAKER $d NLGGC $d MNU $d BTCTA $d UW1 $d OCLCG $d CS1 $d DRB $d IWA $d SILO 050 4 $a HB5 $b .A2 v.561 050 4 $a BF531 $b .E48 1999 082 04 $a 158.7 $b EMO 084 $a 85.52 $2 bcl 245 0 $a Emotional labor in the service economy / $c special editors of this volume: Ronnie J. Steinberg, Deborah M. Figart. 260 $a Thousand Oaks, CA : $b Sage Publications, $c c1999. 300 $a 230 p. ; $c 24 cm. 440 0 $a Annals of the American Academy of Political and Social Science, $v v. 561 504 $a Includes bibliographical references and index. 500 $a "January 1999"--Front cover. 505 00 $t Emotional demands at work : a job content analysis / $r Ronnie J. Steinberg and Deborah M. Figart. $g Emotional labor, its measurement and repercussions. $t Caring labor / $r Susan Himmelweit -- $t The cost of caring / $r Paula England and Nancy Folbre -- $t Comfort and struggle : emotion work in family life / $r Marjorie L. DeVault -- $g Emotional labor on the job. $t Changing scripts at work : managers and professionals / $r Gideon Kunda and John Van Maanen -- $t Emotional labor in service work / $r Robin Leidner -- $t Emotional labor in academia : the case of professors / $r Marcia L. Bellas -- $t Police force or police service? : gender and emotional labor / $r Susan Ehrlich Martin -- $t Emotional labor among paralegals / $r Jennifer L. Pierre -- $g Emotional labor, its measurement and repercussions. $t Emotional labor in job evaluation : redesigning compensation practices / $r Ronnie J. Steinberg -- $t The psychosocial consequences of emotional labor / $r Amy S. Wharton -- $t Emotional demands at work : a job content analysis / $r Ronnie J. Steinberg and Deborah M. Figart. 530 $a Also issued online. 650 0 $a Emotions $x Economic aspects. 650 0 $a Work $x Psychological aspects. 650 0 $a Employee motivation. 650 0 $a Service industries workers $x Attitudes. 650 17 $a Emoties. $2 gtt 650 17 $a Arbeid. $2 gtt 650 17 $a Sociale dienstverlening. $2 gtt 700 1 $a Steinberg, Ronnie J., $d 1947- 700 1 $a Figart, Deborah M. 710 2 $a American Academy of Political and Social Science. 856 41 $u http://www.jstor.org/stable/i243177 941 $a 1 952 $l UPAX334 $d 20090701080000.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=ACC789EE2AF911DEBAFE5107A8D7520A 994 $a 03 $b IWAInitiate Another SILO Locator Search