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02101aam a2200313Ia 4500 001 C225AB20493111E49277FB87DAD10320 003 SILO 005 20141001010218 008 070510s2000 iau 000 0 eng d 035 $a (OCoLC)124096589 040 $a UIG $c UIG $d SILO 043 $a n-us-ia 100 1 $a Jahren, Charles T. $9 58818 245 10 $a Continuation of benchmark project : $n phase IV : $f 1999 calendar year / $c by Charles T. Jahren. 260 $a [Ames, Iowa] : $b Dept. of Civil and Construction Engineering, Iowa State University, $c 2000. 300 $a vi, 57 p. : $b ill. ; $c 28 cm. 500 $a "July 2000." 513 $a Final report. 520 $a This is the final Report to the Iowa DOT Offices of Construction and the Highway Division for the calendar year 1999 research project entitled - Continuation of Benchmarking Project: Phase IV. This project continues efforts started in 1995 with the development of a performance measurement system. The performance measurements were used to identify areas that required improvement and process improvement teams (PIT's) were launched to make recommendations for improvement. This report provides a brief historical background, documents Benchmark Steering Team Activities, describes measurement activities including the employee survey and collection of non-survey data. Then a retrospective of past PIT activities is given, which sets the stage for the substantial increase in PIT activity that occurred during the winter of 1998/9. Finally, the report closes with suggestions for future directions in Benchmarking Activity. 536 $a Sponsored by the Highway Division, Iowa Dept. of Transportation. 650 0 $a Organizational change $z Iowa. 650 0 $a Highway departments $z Iowa $x Management. 610 10 $a Iowa. $b Office of Construction $b Office of Construction $x Management. 650 7 $a Performance measurement. $2 trt 710 1 $a Iowa. $b Highway Division. 941 $a 1 952 $l IAOX771 $d 20240710101441.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=C225AB20493111E49277FB87DAD10320 994 $a C0 $b UIGInitiate Another SILO Locator Search