Dealing with angry customers [motion picture] / Salenger Educational Media presents ; director, Phil Alden Robinson ; written by Susan Salenger ; produced by Vik-Winkle Productions.
Format:
[motion picture] /
Publisher:
Salenger Educational Media,
Copyright Date:
1982
Description:
1 film reel (16 min.) : sd., col. ; 16 mm. + 1 user guide (27 p.)
William Windom, Bella Bruck, Terence Wright, Roseanna Christiansen, Jack Bridges, Carol Carrington. Also issued as a videorecording. Container insert: "Leaders guide to dealing with angry customers" includes synopsis, objectives, and viewing guide.
Summary:
In various workplace scenarios, demonstrates how staff involved with upset customers can manage the situation effectively. Through a series of steps starting with acknowledgement and empathy, to final resolution, a number of different personality types and issues are addressed and resolved in dramatized vignettes, each one prefaced and then summarized with gentle humor by the host, Emmy-winning actor William Windom.
OCLC:
(OCoLC)9042697
LCCN:
82700472
Locations:
OVUX522 -- University of Iowa Libraries (Iowa City)
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.