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01036aam a2200229 i 4500 001 CBEC13A8223711EFB457909958ECA4DB 003 SILO 005 20240604010036 008 240201s2024 nyua e 000 0 eng d 020 $a 9781400246274 020 $a 140024627X 035 $a (OCoLC)1419440075 040 $a YDX $b eng $c YDX $d OCLCO $d GK8 $d OJ4 $d SILO 100 1 $a Hurt, Karin, $e author. 245 10 $a Powerful phrases for dealing with workplace conflict : $b what to say next to destress the workday, build collaboration, and calm difficult customers / $c Karin Hurt & David Dye. 264 1 $a New York : $b Harpercollins Leadership, $c [2024] 300 $a xiv, 256 pages : $b illustrations, $c 21 cm 520 $a "The essential guide to master any workplace conflict with confidence and ease, have less drama, better results, and thrive at work." -- $c Goodreads. 700 1 $a Dye, David, $d 1974- $e author. 941 $a 1 952 $l TDPH826 $d 20240604011923.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=CBEC13A8223711EFB457909958ECA4DBInitiate Another SILO Locator Search