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04586aam a2200529 i 4500 001 A42D1DDACFA311E9B77D544F97128E48 003 SILO 005 20190905010153 008 181105t20192019ilua b 001 0 eng c 010 $a 2018052436 020 $a 022663020X 020 $a 9780226630205 020 $a 022663017X 020 $a 9780226630175 035 $a (OCoLC)1051697307 040 $a ICU/DLC $b eng $e rda $c DLC $d OCLCO $d OCLCQ $d OCLCF $d ERASA $d EAU $d YDX $d SILO 042 $a pcc 043 $a n-us--- 050 00 $a E743 $b .L46 2019 082 00 $a 973.91 $2 23 100 1 $a Lerman, Amy E., $d 1978- $e author. 245 10 $a Good enough for government work : $b the public reputation crisis in America (and what we can do to fix it) / $c Amy E. Lerman. 264 1 $a Chicago : $b The University of Chicago Press, $c 2019. 300 $a viii, 317 pages : $b illustrations ; $c 24 cm. 490 1 $a Chicago studies in American politics 504 $a Includes bibliographical references (pages 247-306) and index. 505 0 $a Foundations of the reputation crisis -- The public reputation crisis -- A brief history of public reputation -- "Good enough for government work" -- How a reputation crisis unfolds -- Why reputations in crisis are hard to change -- Why personal experience isn't always enough -- The role of reputation in a polarized policy domain -- The consequences of a crisis -- The public reputation as a self-fulfilling prophecy -- When citizens opt in, attitudes can change -- Rebuilding reputation -- Responding to a public crisis: lessons from industry -- Putting lessons into practice -- Privatization and the public good -- The political costs of privatization -- Good government and good governing -- Beyond the reputation crisis -- Notes. 520 8 $a American government is in the midst of a reputation crisis. An overwhelming majority of citizens - Republicans and Democrats alike - hold negative perceptions of the government and believe it is wasteful, inefficient, and doing a generally poor job managing public programs and providing public services. When social problems arise, Americans are therefore skeptical that the government has the ability to respond effectively. It's a serious problem, argues Amy E. Lerman, and it will not be a simple one to fix. With Good Enough for Government Work, Lerman uses surveys, experiments, and public opinion data to argue persuasively that the reputation of government is itself an impediment to government's ability to achieve the common good. In addition to improving its efficiency and effectiveness, government therefore has an equally critical task: countering the belief that the public sector is mired in incompetence. Lerman takes readers through the main challenges. Negative perceptions are highly resistant to change, she shows, because we tend to perceive the world in a way that confirms our negative stereotypes of government - even in the face of new information. Those who hold particularly negative perceptions also begin to "opt out" in favor of private alternatives, such as sending their children to private schools, living in gated communities, and refusing to participate in public health insurance programs. When sufficient numbers of people opt out of public services, the result can be a decline in the objective quality of public provision. Lerman concludes with practical solutions for how the government might improve its reputation and roll back current efforts to eliminate or privatize even some of the most critical public services. 651 0 $a United States $x Public opinion. $x Public opinion. 650 0 $a Public administration $z United States $x Public opinion. 650 0 $a Reputation $z United States. 650 0 $a Public opinion $z United States. 651 0 $a United States $x Politics and government $y 20th century. 651 0 $a United States $x Politics and government $y 21st century. 650 7 $a Politics and government. $2 fast $0 (OCoLC)fst01919741 650 7 $a Politics and government $x Public opinion. $2 fast $0 (OCoLC)fst01919779 650 7 $a Public administration $x Public opinion. $2 fast $0 (OCoLC)fst01082025 650 7 $a Public opinion. $2 fast $0 (OCoLC)fst01082785 650 7 $a Reputation. $2 fast $0 (OCoLC)fst01763600 651 7 $a United States. $2 fast $0 (OCoLC)fst01204155 648 7 $a 1900-2099 $2 fast 830 0 $a Chicago studies in American politics 941 $a 2 952 $l OVUX522 $d 20231117012255.0 952 $l USUX851 $d 20190905042247.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=A42D1DDACFA311E9B77D544F97128E48 994 $a 92 $b IWAInitiate Another SILO Locator Search