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01211pam a2200337 a 4500 001 75A34AD62AED11DEAF48B206A8D7520A 005 200904162017.0 008 920615s1992 onca 000 0 eng d 010 $a 92094670 020 $a 9780139233920 020 $a 013923392X 035 $a (OCoLC)26800731 040 $a CaOTU $b eng $c NLC $d SILO $d NIU $d SILO 082 0 $a 658.8/12 $2 20 100 1 $a Brown, Stanley A., $d 1946- 245 1 $a Total quality service : $b how organizations use it to create a competitive advantage / $c Stanley A. Brown. 260 $a Scarborough, Ont. : $b Prentice-Hall Canada, $c c1992. 300 $a xii, 258 p. : $b ill. ; $c 24 cm. 650 0 $a Customer service. 650 0 $a Organizational effectiveness. 650 0 $a Quality of products 650 0 $a Service industries $x Quality control. 650 6 $a EfficaciteÌ organisationnelle. 650 6 $a QualiteÌ totale. 650 6 $a Service aÌ la clienteÌle. 650 6 $a Services (Industrie) $x ControÌle. $x ControÌle. 939 $a 2701611 941 $a 2 952 $l USUX851 $d 20160813135212.0 952 $l UNUX074 $d 20090701080000.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=75A34AD62AED11DEAF48B206A8D7520AInitiate Another SILO Locator Search