The Locator -- [(subject = "Library personnel management")]

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Author:
VanDuinkerken, Wyoma.
Title:
Leading libraries : how to create a service culture / Wyoma vanDuinkerken and Wendi Arant Kasper.
Publisher:
ALA Editionsan imprint of the American Library Association,
Copyright Date:
2015
Description:
xvii, 167 pages : illustrations ; 23 cm
Subject:
Public services (Libraries)
Library personnel management.
Leadership.
Customer relations.
Customer relations.
Leadership.
Library personnel management.
Public services (Libraries)
Other Authors:
Kaspar, Wendi Arant.
Notes:
Includes bibliographical references and index.
Contents:
Leadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries.
ISBN:
0838913121 (print : alk. paper)
9780838913123 (print : alk. paper)
OCLC:
(OCoLC)903473493
LCCN:
2014045790
Locations:
USUX851 -- Iowa State University - Parks Library (Ames)
UXAX826 -- St. Ambrose University Library (Davenport)
PRAX771 -- Cowles Library (Des Moines)
OVUX522 -- University of Iowa Libraries (Iowa City)

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