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02086aam a22004338i 4500 001 F7C3865008EC11E5A7E811F2DAD10320 003 SILO 005 20150602010155 008 150127s2015 ilua b 001 0 eng 010 $a 2014045790 020 $a 0838913121 (print : alk. paper) 020 $a 9780838913123 (print : alk. paper) 035 $a (OCoLC)903473493 040 $a DLC $b eng $e rda $c DLC $d OCLCF $d IEH $d NUI $d SILO 042 $a pcc 050 00 $a Z711 $b .V36 2015 082 00 $a 025.5 $2 23 100 1 $a VanDuinkerken, Wyoma. 245 10 $a Leading libraries : $b how to create a service culture / $c Wyoma vanDuinkerken and Wendi Arant Kasper. 263 $a 1504 264 1 $a Chicago : $b ALA Editions, an imprint of the American Library Association, $c 2015. 300 $a xvii, 167 pages : $b illustrations ; $c 23 cm 504 $a Includes bibliographical references and index. 505 0 $a Leadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries. 650 0 $a Public services (Libraries) 650 0 $a Library personnel management. 650 0 $a Leadership. 650 0 $a Customer relations. 650 7 $a Customer relations. $2 fast $0 (OCoLC)fst00885533 650 7 $a Leadership. $2 fast $0 (OCoLC)fst00994701 650 7 $a Library personnel management. $2 fast $0 (OCoLC)fst00997874 650 7 $a Public services (Libraries) $2 fast $0 (OCoLC)fst01083042 700 1 $a Kaspar, Wendi Arant. 941 $a 4 952 $l USUX851 $d 20220105021153.0 952 $l OVUX522 $d 20180111054459.0 952 $l UXAX826 $d 20151002011650.0 952 $l PRAX771 $d 20150808011309.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=F7C3865008EC11E5A7E811F2DAD10320Initiate Another SILO Locator Search