The Locator -- [(title = "Exceptional customer service ")]

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Author:
Ford, Lisa.
Title:
How to give exceptional customer service. Volume one, Total serviceexperience: valuing customers, handling complaints and creating partnerships. [videorecording] / by Lisa Ford.
Format:
[videorecording] /
Publisher:
CareerTrack Publications,
Copyright Date:
c1993
Description:
1 videocassette (60 min.) : sd., col. ; 1/2 in. + 1 workbook.
Subject:
Customer service.
Customer relations.
Consumer satisfaction.
Other Titles:
The total service experience: valuing customers, handling complaints,and creating partnerships.
Summary:
Discusses the importance of valuing customers, handling complaints and creating "partnerships".
ISBN:
9781559772365 (v.1)
1559772360 (v.1)
OCLC:
(OCoLC)32083083
Locations:
PGAX715 -- Northwest Iowa Community College Library - Sheldon (Sheldon)

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