Introduction -- Confronting violent pasts -- A short summary of events: the 1990s conflicts, war crimes and NATO air strikes -- 'That was just not normal': the 1990s as a decade of sickness, insanity and horror -- 'You can't believe it's happening': knowledge, silence and terror -- 'I try not to think about it because it is far too horrific': denial, acknowledgement and distancing -- 'Haven't Serbs also been killed?" victimhood, resentment and marginality -- 'Was it all a part of a secret plan?': subversion, resistance and 'theorising fears' through conspiracy -- Conclusion.
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