Have(n't) we been here before? : lessons from telephone reference / M. Kathleen Kern -- E-mail reference as substitute for library receptionist / Susan M. Braxton, Maureen Brunsdale -- The internet public library as a teaching tool for shockingly traditional reference skills / Abigail Leah Plumb -- "Contact us" : archivists and remote users in the digital age / Katharine A. Salzmann -- Characteristics of e-mail reference services in selected public libraries, Victoria, Australia / Doreen Sullivan -- Predicting the success of commercial ask a services in the United States and abroad / Jenny Baum, Kate Lyons -- Wired New Jersey : Q and A NJ / Carol van Houten -- Library LAWLINE : collaborative virtual reference in a special library consortium / Scott Matheson -- Planning for multilingual chat reference service in a suburban public library system / Edana McCaffery Cichanowicz, Nan Chen -- The social life of digital reference : what the technology affords / Mita Sen-Roy -- The case for non-intrusive research : a virtual reference librarian's perspective / Bruce Jensen -- Getting our foot (back) in the door : reestablishing a freshman instruction program / Janet DeForest, Rachel Fleming May, Brett Spencer -- Research consultations : enhancing library research skills / Deborah Lee.
Series:
Reference librarian ; no. 85
OCLC:
(OCoLC)56427275
Locations:
USUX851 -- Iowa State University - Parks Library (Ames)
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.