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02388cam a2200289Ia 4500 001 6DA852F02B0A11DE8AF32708A8D7520A 005 200904162344.0 008 040907s2004 nyu b 000 0 eng d 035 $a (OCoLC)56427275 040 $a Y@Y $c Y@Y $d SILO $d OCLCQ $d IWA $d SILO 082 04 $a 025.52 $2 22 245 0 $a Digital versus non-digital reference : $b ask a librarian online and offline / $c Jessamyn West, guest editor. 260 $a Binghamton, NY : $b Haworth Information Press, $c c2004. 300 $a xx, 180 p. ; $c 22 cm. 440 0 $a Reference librarian ; $v no. 85 504 $a Includes bibliographical references. 505 0 $a Have(n't) we been here before? : lessons from telephone reference / M. Kathleen Kern -- E-mail reference as substitute for library receptionist / Susan M. Braxton, Maureen Brunsdale -- The internet public library as a teaching tool for shockingly traditional reference skills / Abigail Leah Plumb -- "Contact us" : archivists and remote users in the digital age / Katharine A. Salzmann -- Characteristics of e-mail reference services in selected public libraries, Victoria, Australia / Doreen Sullivan -- Predicting the success of commercial ask a services in the United States and abroad / Jenny Baum, Kate Lyons -- Wired New Jersey : Q and A NJ / Carol van Houten -- Library LAWLINE : collaborative virtual reference in a special library consortium / Scott Matheson -- Planning for multilingual chat reference service in a suburban public library system / Edana McCaffery Cichanowicz, Nan Chen -- The social life of digital reference : what the technology affords / Mita Sen-Roy -- The case for non-intrusive research : a virtual reference librarian's perspective / Bruce Jensen -- Getting our foot (back) in the door : reestablishing a freshman instruction program / Janet DeForest, Rachel Fleming May, Brett Spencer -- Research consultations : enhancing library research skills / Deborah Lee. 650 0 $a Electronic reference services (Libraries) 650 0 $a Reference services (Libraries) $x Information technology. 650 0 $a Internet in library reference services. 650 0 $a Reference services (Libraries) 700 1 $a West, Jessamyn, $d 1968- 939 $a 5480534 941 $a 1 952 $l USUX851 $d 20180703060845.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=6DA852F02B0A11DE8AF32708A8D7520A 994 $a 02 $b IWAInitiate Another SILO Locator Search