1. Learning is not easy (especially when others make it so hard) -- 2. An introduction to some "familiar terms" -- 3. The human learner -- 4. Getting learners to learn -- 5. Adult learning principles -- 6. A five-step model for creating terrific training sessions -- 7. Getting learners to remember -- 8. Training approaches and a cornucopia of learning activities -- 9. Testing or examining -- what's the difference? -- 10. Training or technology -- 11. Learning with technology: making it work -- 12. Hit or myth: what's the truth? -- 13. Concluding reflections on Telling Ain't Training.
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