PART I: DEFINING THE LATINO PATIENT: Defining the Latino patient -- Cultural values of the Latino patient -- Health attitudes, beliefs, and practices -- Communicating effectively with the Latino patient -- Achieving cultural competence with the Latino patient -- PART II: A CULTURALLY COMPETENT CARE MODEL FOR LATINOS: GREET: characterizing your Latino patient -- LISTEN: gaining access to your patient's clinical history -- CARE: performing a culturally sensitive patient evaluation -- TREAT: providing culturally competent treatment -- Developing patient loyalty and the effective farewell.
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