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Author:

Bielskas, Amanda, 1974-, author.

Title:

IM and SMS reference services for libraries / Amanda Bielskas and Kathleen M. Dreyer.

Publisher:

ALA TechSourcean imprint of the American Library Association,

Copyright Date:

2012

Description:

xii, 107 pages : illustrations ; 23 cm.

Subject:

Electronic reference services (Libraries)
Mobile communication systems--Library applications.
Instant messaging.
Text messages (Cell phone systems)

Other Authors:

Dreyer, Kathleen M., 1972-, author.
Library and Information Technology Association (U.S.)

Notes:

Includes bibliographical references (pages 95-102) and index.

Contents:

Introduction -- Types of solutions available -- Planning -- Social mechanics -- Implementation -- Marketing -- Best practices -- Metrics -- Developing trends.

Series:

The tech set ; #19

ISBN:

1555707823 (alk. paper)
9781555707828 (alk. paper)

OCLC:

(OCoLC)781432074

LCCN:

2012007204

Locations:

IAOX771 -- State Library of Iowa (Des Moines)