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01156pam a2200313 a 4500 001 40309A4C2AD511DEB2886305A8D7520A 005 200904161723.0 008 880822s1982 ilua b 00110 eng d 010 $a 81009232 020 $a 9780398045555 020 $a 0398045550 040 $d SILO 050 0 $a HV7936.C8 $b B36 1982 082 0 $a 362/.0425 $2 19 100 10 $a Banks, Herman J. 245 1 $a Human relations for emergency response personnel / $c by Herman J. Banks and Anne T. Romano. 260 0 $a Springfield, Ill. : $b C.C. Thomas, $c c1982. 300 $a xix, 265 p. : $b ill. ; $c 23 cm. 500 $a Includes index. 504 $a Bibliography: p. 261. 650 0 $a Assistance in emergencies $z New York (N.Y.) $x Case studies. 650 0 $a Crisis intervention (Psychiatry) $x Case studies. 650 0 $a Police communication systems $z New York (N.Y.) $x Case studies. 650 0 $a Telephone operators $x Case studies. $z New York (N.Y.) $x Case studies. 700 10 $a Romano, Anne T. 939 $a 1084361 941 $a 1 952 $l USUX851 $d 20160806023816.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=40309A4C2AD511DEB2886305A8D7520AInitiate Another SILO Locator Search