Introduction : do not pass go without reading this chapter! -- Principle 1. All generations have similar values; they just express them differently -- Principle 2. Everyone wants respect; they just don't define it the same way -- Principle 3. Trust matters -- Principle 4. People want leaders who are credible and trustworthy -- Principle 5. Organizational politics is a problem? no matter how old (or young) you are -- Principle 6. No one really likes change -- Principle 7. Loyalty depends on the context, not on the generation -- Principle 8. It's as easy to retain a young person as an older one? if you do the right things -- Principle 9. Everyone wants to learn? more than just about anything else -- Principle 10. Almost everyone wants a coach -- Conclusion -- Answers to a few questions -- Appendix A -- Appendix B -- Appendix C -- Appendix D -- Appendix E -- Appendix F -- References and suggested reading.
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