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00993cam a22003014a 4500 001 967E85642B0011DEA052A807A8D7520A 005 200904162233.0 008 011130s2002 njua 001 0 eng 010 $a 2001059140 020 $a 9780130088512 (pbk.) 020 $a 013008851X (pbk.) 035 $a (OCoLC)48557663 040 $a DLC $c DLC $d SILO $d C#P $d IWA $d SILO 050 00 $a HF5415.5 $b .G65 2002 082 00 $a 658.8/12 $2 21 100 1 $a Goldenberg, Barton J. 245 1 $a CRM automation / $c Barton J. Goldenberg. 260 $a Upper Saddle River, NJ : $b Prentice Hall PTR, $c c2002. 300 $a xxiv, 294 p. : $b ill. ; $c 24 cm. 500 $a Includes index. 650 0 $a Customer relations $x Marketing. 650 0 $a Customer relations $x Data processing. 939 $a 4551561 941 $a 2 952 $l USUX851 $d 20170304035830.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=967E85642B0011DEA052A807A8D7520A 994 $a 02 $b IWA 952 $l UNUX074 $d 20090701080000.0Initiate Another SILO Locator Search