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03604aam a2200541 i 4500 001 B789A7361A5D11EFA2ECF50357ECA4DB 003 SILO 005 20240525010206 008 180827s2019 inua b 001 0 eng 010 $a 2018041134 020 $a 1945157909 020 $a 9781945157905 035 $a (OCoLC)1088737648 040 $a NLM $b eng $e rda $c NLM $d DLC $d YDX $d VET $d OCLCO $d NLM $d OCLCO $d HF9 $d OCLCF $d OCLCQ $d OCLCO $d VET $d OCLCA $d QX7 $d OCLCO $d SILO 042 $a pcc 050 00 $a RT82 060 00 $a 2019 B-272 060 10 $a WY 88 060 4 $a WY 88 $b C587c 2019 082 00 $a 610.7306/9 $2 23 100 1 $a Clancy, Cheri, $d 1972- $e author. 240 10 $a Critical conversations 245 10 $a Critical conversations in healthcare : $b scripts & techniques for effective interprofessional & patient communication / $c Cheri Clancy. 250 $a Second edition. 264 1 $a Indianapolis, IN : $b Sigma Theta Tau International Honor Society of Nursing, $c [2019] 300 $a xvii, 300 pages : $b illustrations ; $c 23 cm 500 $a Preceded by: Critical conversations : scripts & techniques for effective interprofessional & patient communication / Cheri Clancy. 2014. 504 $a Includes bibliographical references and index. 505 0 $a The importance of effective communication in healthcare -- Body language exposed -- The emotionally intelligent and emotionally competent nurse -- Mindful conversations -- Mind over matter -- Impromptu scripting, phrasing, and acronyms -- Interprofessional coaching conversations -- Improving patient experience -- Fostering a healthy workplace environment -- Organizational culture and behavior. 520 $a Critical Conversations provides direction and solutions for deficits in healthcare that exist in verbal and non-verbal communication as well as scripting tool kits that can be applied in various situations and health care settings between nurses and colleagues and nurses and patients. Each chapter features dos and don'ts, reflective questions, and practical tools. Whether you are a new nurse at the bedside or the CNO of a major healthcare facility, this book will help you deal with gossip, harassment, and other tough topics; improve your ability to address workloads, management styles, and other tricky subjects with your managers; work with frustrated families, angry physicians, and disrespectful colleagues; overcome conversation traps that make you feel like you aren't getting your point across; improve the patient experience and effectively communicate with families. -- Provided by publisher. 650 0 $a Nurse and patient. 650 0 $a Interprofessional relations. 650 0 $a Communication in medicine. 650 12 $a Nurse-Patient Relations 650 22 $a Communication 650 22 $a Interprofessional Relations 650 6 $a Relations infirmieÌre-patient. 650 6 $a Relations interprofessionnelles. 650 6 $a Communication en meÌdecine. 650 7 $a Communication in medicine. $2 fast $0 (OCoLC)fst00870205 650 7 $a Interprofessional relations. $2 fast $0 (OCoLC)fst00977474 650 7 $a Nurse and patient. $2 fast $0 (OCoLC)fst01041457 710 2 $a Sigma Theta Tau International, $e issuing body. 776 08 $i Online version: $a Clancy, Cheri, 1972- $t Critical conversations in healthcare. $b Second edition. $d Indianapolis, IN : Sigma Theta Tau International Honor Society of Nursing, 2018 $z 9781945157912 $w (DLC) 2018041676 941 $a 1 952 $l OZAX845 $d 20240525041802.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=B789A7361A5D11EFA2ECF50357ECA4DB 994 $a 92 $b IOOInitiate Another SILO Locator Search