Includes bibliographical references (pages 311-320) and indexes.
Contents:
The newbie : mistreatment of new nurses -- The know-it-all/criticism queen -- Gossip and trash talk -- Cliques, campaigns, and high-school drama -- Incivility -- Competition and credit -- Personal issues -- The murse -- Better than you -- Generations at work -- Minimizing the value of colleagues -- Politics and CYA -- Nurse managers as the problem -- Patients as victims -- On the battlefield : nurses under attack -- Toxic culture/environment.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.