Recent changes in big business has seen the expectations of employees evolve and the now demand a new style of communication from their leaders. We have seen unprecedented disruption through organisational change, levels of trust have plummeted, the collision of multigenerational workforces and with the rise and rise of technology baffling phrases and acronyms have proliferated. People have never felt so isolated and confused. This book reveals how to guide and communicate in a way that is authentic and will help to truly connect and engage with people including teams, customers, co-workers.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.