The saga of Carson Wright -- The basics : lean thinking and terminology -- Systems thinking 1 : the income formula -- Using KPIs : what, when, and how to measure -- Systems thinking 2 : bringing your system to life -- Lean marketing -- Locking it down : standardization, written procedures, and checklists -- Visual communication, meetings, and rhythm -- Getting control of technology -- Goal setting and the October surprise -- Buy-in : general adoption tactics and challenges unique to law firms.
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