Defining value : a value-able (and valuable) perspective -- VRQs : making value more accessible-and more useful -- Deliver value consistently -- Measure value consistently -- Clients' views on value delivery -- Planning (strategic and otherwise) -- Fees and value -- Law firm metrics and administration -- How does a firm provide value? -- Be a client-centric law firm -- Law departments work with many types of external providers -- Establishing a productive, value-able relationship for both client and firm -- Working with in-house counsel -- Summary and recommendations.
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