Different approaches to the reference interview / Marilyn Domas White. Introduction: Man and his work / Charles A. Bunge -- Development of the concept of reference service in American libraries, 1850-1900 (1953) -- Development of reference services through academic traditions, public library practice and special libarianship (1955) -- School library as an information centre (1958) -- Reference service: the new dimension in librarianship (1961) -- Measurement and evaluation of reference service (1964) -- Library educator looks at reference teaching (1965) -- Forgotten issue: practice work in American library education (1968) -- From reaction to interaction: the development of the North American University Library (1972) -- Across the desk: 100 years of reference encounters (1977) -- Point of need/maximum service: an experiment in library instruction (1979) -- Extended library and the dedicated library: a sceptical outsider looks at union catalogues and bibliographic networks (1982) -- Where does it hurt? Identifying the real concerns in the ethics of reference service (1982) -- Making of a reference librarian (1983) -- Hidden agenda in the measurement and evaluation of reference service, or, How to make a case for yourself (1984) -- On a crowded desert island (1984) -- Unfinished history: a developmental analysis of reference services in American academic libraries (1987) -- Information overload and information seekers / Mary Biggs -- Basic reference courses in ALA-accredited library schools / Marsha D. Broadway, Nathan M. Smith -- Place of the practicum in teaching reference interview techniques / Robert E. Brundin -- Teaching about reference work / Charles C. Curran -- I want to find out how to freebase cocaine or yet another unobtrusive test of reference performance / Robert C. Dowd -- Academic reference librarians: a case for self=evaluation / Barbara D. Farah -- Survey or standards? Teaching user services as a policy issue / Elizabeth Frick -- Education for reference work: breaking the icons / Robert Hauptman -- Reference services for disabled individuals in academic libraries / Samuel T. Huang -- Reference education and the new technology / Susan McEnally Jackson -- Rules for performing steps in the reference process / Gerald Jahoda -- Legislative reference and research services in Canada / Brian Land -- Teaching performance measurement for reference service / Peter F. McNally -- Teaching reference work by the distance education mode: reality or false hope? / J.J. Mills -- Online information retrieval in the public library: staff selection and development for quality service / Rosemarie Riechel -- Different approaches to the reference interview / Marilyn Domas White.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.